Key Features of the Marches Ironmongery Website

Marches Ironmongery customers can manage their account through the My Account area. Some of the elements you can manage include:

• Viewing current or previous orders
• Viewing tracking information for your orders
• Managing account addresses
• Viewing account transactions
• Requesting statements, invoices & credit notes
• Updating passwords
• Managing saved baskets and favourites

More information on account features can be found in the guidance document specific to account creation and management.

The Quick Ordering panel can be found at the top of every web page on the Marches Ironmongery website, and allows customers to quickly add products to their basket using:

• Product codes/SKUs
• Product Descriptions

Quick Ordering is especially useful if you are already familiar with the products you require - no need to navigate to any product pages!

As a customer, you can save frequently used or "favourite" products to individual, named favourite lists to your account for quicker access and repeat ordering.

Saved baskets allow you to save baskets you have put together for future ordering.

Once you have established a saved basket, they can be used to help you quickly add repeat orders to your basket for quicker ordering!

The Quotation panel can be found at the top of every web page on the Marches Ironmongery website. It allows you to request quotations for products or larger orders, including products special order (Non stocked) products that might warrant a quotation.

Your reasons to request a quote may include:

• Trade pricing
• Bulk pricing
• Special order products
• Project-based pricing

Quotation requests are sent directly to our sales team to review, who will then be in touch with you directly with your requested quote.

The Marches Ironmongery websites live stock levels allow you as a customer to view current product availability before placing an order.

While orders for any amount of stock can be placed, live stock levels give you great insight into what stock Marches Ironmongery has on hand!

This helps:

• Reduce stock enquiries - you know exactly what we have on the shelf!
• Improves ordering accuracy
• Supports more accurate project planning

Alongside our live stock levels, product availability messaging is also present on certain products that inform you of:

• Due dates on incoming stock
• Lead times on special order products
• Remaining stock on lines with limited stock available, such as clearance or discontinued lines.
• Minimum order quantities

A VAT switch can be found at the top of every web page on the Marches Ironmongery website, allowing you to switch between inc / ex VAT prices when viewing products.

This helps you view pricing in your preferred format. The toggle only changes prices present on product pages - values within baskets and checkout will always display at Ex. VAT.

Various forms can be found across the website to simplify the process of contacting Marches Ironmongery or placing orders for specialist items.

Some of these forms include:

• Contact enquiries
• Quote requests
• Product forms e.g. Sash Balance / Locks
• Opening a credit account
• Requesting a catalogue

These forms help Marches Ironmongery collect accurate information to better support your needs!

The Marches Ironmongery websites various support tools help customers contact Marches for:

• Product advice
• Order support
• Technical enquiries
• General assistance

Our support tools include:

• Website forms
• Phone
• Email
• Live chat support

As a customer you can leave reviews and ratings on products you've orders to provide Marches Ironmongery feedback on their product offering.